Warranty for Wood and Butcher Block Products

 

Warranty for Wood Countertops:

  • All Wood and Butcher Block countertops come with a Limited Lifetime Warranty.
  • Brooks Custom will repair or replace, at its option, any product determined to be faulty due to manufacturing defects.
  • Products not installed by Brooks Custom must be returned to the Brooks Custom showroom.
  • Incidental work or adjacent materials are not under warranty under this coverage. This is standard in most of the home improvement industry.
  • Warranty is not transferable and applies to the original purchaser only.
  • All shipped wood countertops must be removed from their crates within 24 hours of delivery. Any claims for shipping damage must be made within that time.
  • Sales are final on all finished products left in our showroom for over 90 days.
  • Cancellation policy: Our products are custom made, therefore we do not accept returns or issue refunds once production has commenced.
  • Cancellation after consultation, template, engineering, or shop drawings will result in only a partial refund or your deposit. The value of work provided for these services is not refundable and will be billed at prevailing rates.

 

Getting A Quote:

Please feel free to contact or call us for technical or service advice before tackling significant problems with your countertop.