Stainless Steel Care and Maintenance

Care & Maintenance Guide:

• For daily cleaning, we recommend using Fantastic, Windex, Formula 409, or any mild dishwashing liquid.
• “Stainless Steel Magic” cleaner and polish (available at most supermarkets) is recommended for removing water spots, streaks, and fingerprints.
• Do not chop directly on the surface; the use of cutting boards is preferred to minimize scratch marks and to preserve your knife blades.
• Very hot pots and pans should not be placed directly on the countertop. The use of trivets is recommended.
• Avoid using abrasive cleaners, steel wool, or bleach, as they may dull and tarnish the finish.

• Normal Maintenance:

  • Minor scratches and mineral streaking may be brushed out using household 3M Scotch-Brite^TM pads; use a random or circular motion to blend.

• Extreme Case Maintenance:

  • Deep scratches may be sanded through using sandpaper grades up to 220 and buffed with a 3M Scotch-Brite^TM pad.
  • When buffing, use a circular pattern for a #4 finish or a straight motion for a machine brush finish.
  • Mirror polished stainless may be serviced using an automotive compound and a machine-polishing pad.
    

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What does it look like?

• Stainless steel countertops are made from the same material you would find on your kitchen appliances.
• A chic and contemporary surface, stainless steel is commonly used in professional kitchens due to its reputation as a low-maintenance material.
• Stainless steel surfaces cannot be stained by household items or cleaners and can be cleaned easily using Windex or any other non-abrasive all-purpose cleaner.
• Stainless steel is an ideal surface for those who desire a modern, uniform aesthetic.

What can I expect?

• While stainless steel can sometimes be considered a cold material, pairing it with an end grain chopping block, or an edge grain countertop will help to increase the warmth of the room.

Warranty for Stainless Steel Countertops:

• All Brooks Custom products come with a Full One Year Warranty.
• Brooks Custom will repair or replace, at their option, any product determined to be faulty due to manufacturing defects.
• Products not installed by Brooks Custom must be returned to the Brooks Custom showroom.
• Incidental work or adjacent materials are not included in warranty coverage. This is standard in most of the home improvement industry.
• This warranty is not transferable and applies to the original purchaser only.

Requesting Service:

Please feel free to contact or call us for technical or service advice about stainless steel care before tackling significant problems with your countertop.

If you need to report a problem or need service advice, please follow this procedure to help us understand the nature of your problem:

• Please provide photos to illustrate the nature and size of your problem.
• First, place a quarter next to each problem area as a scale reference.
• Next, take a wide-angle photo that shows the entire countertop.
• Then, take a close-up photo of each problem area (showing the quarter in each close-up).
• Email photos to service@brookscustom.com. After the photos are received, our Service Department will reply back with resolution options.