Standard Plank Countertops are made from random boards measuring 3”-6” in width. You can expect to see some tight knots, light grain sapwood and pith marks in these planks; this is normal and acceptable for this style of wood countertop. Standard Plank countertops are coated in our Marine Finish, and are available in natural color only; there is no staining on this style of wood countertop.

Standard Plank Care & Maintenance

Care:

• Your top has our permanent Marine Finish. We supply a bottle of Weiman’s Furniture Cream (an all-natural product) to be applied once a month as per the directions on the bottle. Buff with a clean, dry cotton cloth.
• Clean using Windex, or soap and water; scrub lightly using a 3M Scotch-Brite pad.

Maintenance:

• The Marine Finish is very low-maintenance and is meant to last the lifetime of the countertop. Should you need to renew the luster of the finish, we suggest using the provided Weiman’s Furniture Cream.

Warranty for Wood Countertops:

• All Wood and Butcher Block countertops have a Limited Lifetime Warranty.
• Brooks Custom will repair or replace, at their option, any product determined to be faulty due to manufacturing defects.
• Products not installed by Brooks Custom must be returned to the Brooks Custom showroom.
• Incidental work or adjacent materials are not included in warranty coverage. This is standard in most of the home improvement industry.
• The size and shape of wood countertops may change slightly due to environmental conditions such as heat and humidity.
• All shipped wood countertops must be removed from their crates within 24 hours of delivery. Any claims for shipping damage must be made within that time.

Reporting Service Issues:

Please feel free to contact or call us for technical or service advice before tackling significant problems with your countertop that are not covered in the standard plank care information sheet.

If you need to report a problem or need service advice, please follow this procedure to help us understand the nature of your problem:

• Please provide photos to illustrate the nature and size of your problem.
• First, place a quarter next to each problem area as a scale reference.
• Next, take a wide-angle photo that shows the entire countertop.
• Then, take a close-up photo of each problem area (showing the quarter in each close-up).
• Email photos to service@brookscustom.com. After the photos are received, our Service Department will reply back with resolution options.